Returns & refunds

The short version

• 30 days from delivery to start a return.
• Used items accepted. A harness your dog wore twice is returnable.
• Full refund to your original payment method, within 5–10 business days of approval.
• We pay return shipping if the item is defective, damaged or not what you ordered.
• You pay return shipping ($6.95 label) if you simply changed your mind.

How to start a return

1. Email support@pawandtrail.com with your order number and what you'd like to return.
2. We reply within one business day with a prepaid label (or a $6.95 label for change-of-mind returns).
3. Drop the package off and keep the receipt until the refund lands.
4. Refund is issued within 3 business days of the item reaching our warehouse.

Exchanges

Wrong size is the most common return. Tell us the size you need and we'll ship the replacement as soon as we have your return scan — usually before the original reaches us.

What can't be returned

• Items returned after 30 days.
• Items damaged by chewing beyond normal use (chew damage isn't a defect).
• Gift cards and final-sale clearance items, marked as such on the product page.

Late or missing refunds

Banks typically take 5–10 business days to post a refund after we issue it. If it's been longer than 10 business days since your approval email, contact us and we'll send the refund reference number.

Your statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law in your state.

Note for store owner: this page doubles as your published refund policy for Stripe and for card networks. Keep it linked in the footer and on the checkout page — a missing refund policy is a common reason for disputes to go against the merchant. Adjust the $6.95 label fee to your actual cost.