Shipping & delivery
We hold stock in US warehouses. No customs, no three-week waits.
Continental US
3–5 business days
$5.95 flat · Free over $19.99
Alaska & Hawaii
5–9 business days
$12.95 flat
Processing
1 business day
Order by 2pm PT for same-day handling
Tracking
Every order gets a tracking number by email as soon as the label is created. You can check the status any time on the contact page with your order number and email address. Typical carriers are USPS Ground Advantage, UPS Ground and FedEx Home Delivery, chosen by destination.
Where we ship
Currently the 50 US states only. We're deliberately limiting geography so the 3–5 day window stays true — we'd rather grow slowly than promise delivery windows we can't hit. Military addresses (APO/FPO) are accepted and typically take 7–14 days.
Delayed or missing packages
If tracking hasn't moved for more than 3 business days, or your order is more than 10 business days past the estimate, email support@pawandtrail.com. We'll file a carrier claim and either reship or refund — you don't have to chase the carrier yourself.
Wrong address
Email us immediately. If the package hasn't shipped we can correct it for free. Once it's with the carrier we can't redirect it, but we'll reship at cost if it comes back to us.
Damaged in transit
Send a photo within 7 days of delivery and we'll replace it at no charge. Keep the packaging until we tell you otherwise — the carrier may want to inspect it.
Note for store owner: replace the flat rates and carrier names above with the actual rates in your warehouse contract before launch. Numbers that don't match reality are the fastest way to a chargeback.